I have ordered around 20 pieces of jewelry from this seller and I have absolutely no complaints. I don't usually need customer service when it comes to them, but when I have needed to change something about my order, she responds quickly. The shipping is so good and quick. She is willing to accommodate you for even an extremely last-minute change. Again, I buy jewelry for myself and gifts for others. This is the only seller that I use and the only place that I buy jewelry from. The jewelry never tarnishes, even though I do not ever take them off. I shower with them I sleep with them. I swim in them and they have held up no matter what. I would definitely recommend them to any and everyone around me.